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What is the truth about speaking vs. body language? (see details)?

I've read a few times now, in various articles, that "Only a small percentage of communication involves actual words: 7%, to be exact. In fact, 55% of communication is visual (body language, eye contact) and 38% is vocal (pitch, speed, volume, tone of voice). The world's best business communicators have strong body language: a commanding presence that reflects confidence, competence, and charisma." However!...when I contact the authors about the sources for this I never get a reply. In addition I did contact the authors of a book who propose the opposite...they claim it's an urban legend. Can anyone point me to the hard studies that show real evidence for this...or whatever the proper percentage is?

Public Comments

  1. snopes.com .
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